A not-for-profit organisation
committed to injured people
Join APIL
A not-for-profit organisation
committed to injured people

What do I do if I have a complaint?

Is the person a member of APIL?
First of all, you must check that the individual about whom you are complaining is a member of APIL. You can find accredited members on our check whether a lawyer is accredited page or telephone the office (0115 943 5400).
Contact regulatory body
You should also write to the lawyer’s professional regulatory body.

Solicitor Solicitors Regulation Authority and The Legal Ombudsman
Legal executive Chartered Institute of Legal Executives
Barrister Bar Standards Board
Consider the code of conduct
All members of APIL abide by the code of conduct.

If an APIL member is found to be in breach of the code, their membership may be terminated and their professional body advised.
Contact APIL
You can contact APIL with details of your complaint by telephone (0115 943 5414), email or letter.

Corporate Governance Manager
APIL
3 Alder Court
Rennie Hogg Road
Nottingham, NG2 1RX
Legal Services Manager writes to you
The Legal Services Manager will write to you setting out APIL’s code of conduct and how the complaint will be dealt with.
Legal Services Manager writes to APIL Secretary
Your complaint is sent to the APIL Secretary, who will decide on the next steps.
APIL Secretary may ask for more information
The APIL Secretary may request further information or documents from you.
Decision on the complaint
The Secretary will decide whether there has been a breach of APIL’s code of conduct and notify you in writing.
Disciplinary action (if applicable)
If the complaint is grave or persistent, formal disciplinary procedures may be initiated.
Decision notified
The panel’s decision will be notified in writing to both you and the member.
Possible appeal
The member has the right to appeal, which will be heard by a separate appeals panel.

Note: Membership of APIL is not compulsory and APIL is not a regulatory body. APIL’s sanctions cannot affect a member’s fitness to practise.

Website search

Jobs

Terms & conditions

Privacy & cookies

Site map

Contact us
Association of Personal Injury Lawyers (APIL)
3 Alder Court
Rennie Hogg Road
Nottingham
NG2 1RX
 General enquiries: (0115) 943 5400
© APIL, All Rights Reserved.