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committed to injured people
A not-for-profit organisation
committed to injured people

Blog: Claimant-insurer collaboration is key to the best outcomes for injured people

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Claimant-insurer collaboration is key to the best outcomes for injured people
Mike Benner | 29 May 2024

Claimant lawyers and defendants are rarely in agreement when it comes to the claims process it seems, but there is a mutual understanding of the benefits to injured people of early collaboration.   

In APIL’s Best Practice Guide to Rehabilitation, which has just been revised and relaunched, both insurers and claimant representatives have stressed the importance of getting started with rehabilitation as early as possible. The Guide encourages all sides to prioritise the recovery of injured people above all else.

You can read some of the comments from both insurers and claimant representatives in this press release.

An exclusive APIL member benefit, the Guide serves as an indispensable tool throughout every stage of the rehabilitation process. It contains a wealth of practical information from case studies and process maps, to what to look for when selecting a case manager.

We have tried to make the Guide a practical tool for APIL members, which is to be used alongside the Rehabilitation Code framework, giving practical advice about how the Code might be implemented, as well as examples about how it works across the different types of cases. The Guide includes helpful examples so it is easier to know where to start with the process. Solicitors can draw on the examples from the Guide to help reassure their clients, for whom rehabilitation may very well be an alien experience. They may be most comfortable when suggestions are already proven and reliable paths to recovery. 

In summary, the Guide aims to assist APIL members throughout the process of arranging rehabilitation and seeks to highlight the wide variety of rehabilitation services available, the benefits of a collaborative approach with insurers, and the importance of choosing the right provider.

This is the 4th edition of the Best Practice Guide to Rehabilitation. It is aimed at all claimant practitioners, whatever their level of practice, or area of personal injury law. It has something valuable for everyone and is a key resource to help provide your clients with the best care.

If you think the Best Practice Guide to Rehabilitation could be of use to you and your clients but you are not an APIL member, you can find the options for membership here

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About this blog

Mike Benner

Mike Benner is Chief Executive of APIL