You are just
about to sit down to relax for your evening meal and the phone rings. Should
you leave it? No, it might be important.
calling about the accident that you have had within the last two years” says a
voice. “You might be entitled to up to £3000 in compensation”.
accident?” you think. You and thousands of others. The call could be during the
day whilst you are in the middle of something important. There is never a
convenient time for this particular interruption.
makes matters worse that the calls are made by young people who do not really
seem to have a clue what they are doing, other than reading a script and
following standard prompts.
You may be
able to resist the temptation to lapse into any number of responses, ranging from
expletives to putting the phone down. You may know how to deal with the
situation. But what if you are elderly, or vulnerable, or just not used to
dealing with this sort of call?
rules that govern cold calling and spam texting. Solicitors are not allowed to
cold call, but claims management companies (CMCs) are allowed to do it, within
certain rules and guidelines for their industry. Unfortunately, these rules can
be difficult to navigate.
So, our new
‘Can the Spam!’ social media campaign is aimed at making it easier for people
to report unwanted calls and texts – all you have to do is send the details to
us and we’ll pass them on to the regulator for you. Have a look at our cartoon
on our campaign page for more details: http://www.apil.org.uk/canthespam.
Tell your friends and family about it and help us to get rid of this epidemic
of nuisance calls once and for all. It is exploitative, tasteless and
misleading. It raises false expectations of ‘easy money’ and preys on
the best thing the Government can do to stop all this is to ban cold calling
and spam texting from personal injury claims entirely, and we are asking the
Government to do just that. We know that the Government associates cold calling
with fraudulent personal injury claims so you’d think a decision to ban the
practice would be an obvious one.
In fact we
warned the Government ten years ago that conduct rules for claims management
companies were not stringent enough. We said loopholes would be exploited. We
said all cold calling should be prohibited in relation to personal injury
claims. The then-Labour Government did not listen then and subsequent
Governments have failed to listen since.
We hate to
say we told you so.
So, until we
can persuade the Government to ban cold calling altogether for personal injury,
we need you to get involved in this campaign to make sure the rules are not
flouted – help us to ‘Can the Spam!’