Shoppers are set to spend millions online on Black Friday (28 November) and in the countdown to Christmas.
But some may end up devastated because the gifts they buy are sub-standard and risk causing injury, or worse, to loved ones.
Imagine buying a cuddly toy which claims to be suitable for babies but the buttons on its clothes are secured with sharp metal tacks which could easily cut a child or be swallowed. The consequences could be devastating.
Often items for sale on online market places originate from abroad. They can involve complex supply chains and are being sold by third parties. It is a minefield for customers seeking redress for injuries caused by unsafe products.
Online market places need to be held equally liable, along with manufacturers, for unsafe goods sold on their sites, and regardless of where a product originally came from, it must be subject to the laws in the UK to protect consumers.
The Government says it intends to tighten up the product safety laws, which needs to happen as soon as possible. In the meantime, there are steps you can take to reduce the risks. Check to see who you are buying the product from, where they are based, read the customer reviews to see if there are any issues or red flags, and be aware of any refund and returns policies in case you have problems.
Christmas should be a time of joy for families and not tragedy caused by unsafe gifts bought online.
Pauline Roberts
The Association of Personal Injury Lawyers (APIL)
Rennie Hogg Road
Nottingham
NG2 1RX