In conjunction with:

People you deal with as PI lawyers are often going through difficult circumstances. They want to know that you care but there are dangers in getting too sucked into emotions, and sometimes you will need to be direct and assertive. 

This session is suited to any PI lawyer, particularly early in their career, who deals with clients who can become emotional.

Following the webinar you will understand that dealing well with challenging situations is an essential part of the role of a PI lawyer, and you will have some practical strategies for influencing people effectively and getting the balance right.

Specifically, this webinar will cover: 

• Taking ownership of situations and providing reassurance without over-committing
• Showing that you care whilst remaining professional and avoiding getting too involved
• Why ‘telling’ people what you want, though occasionally necessary, should not be your default style of influencing
• Using questions to understand, build empathy and help people see solutions for themselves
• Dealing with different types of people to ‘get on their wavelength’
• How best to deal with people who become emotional (upset, frustrated, or angry)

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This session is part of a five session series. 

The full series can be booked here: https://www.apil.org.uk/training/apil-soft-skills-workshops-2025-full-series 

Each session can be booked on its own by clicking on the links below, or as a series using the book now button.

Held in conjunction with The Legal Training Team, the five sessions cover:

Developing essential communications skills         
Delivering excellent service and achieving client satisfaction under pressure         
Managing your time more effectively when working under pressure    
Balancing empathy and assertiveness to deal with challenging situations
Supervising and managing others